We are seeking an IT Support Technician or Technologist, with a technical or technological background in systems, informatics, networks, telecommunications, or related fields, and a minimum of 2 years of experience in technical support or related functions.

Key Responsibilities:

• Provide on-site and remote technical support to employees.
• Diagnose and resolve incidents involving hardware, software, networks, and peripherals.
• Install, configure, and maintain computer equipment and devices.
• Document cases, assets, and technical tasks within the assigned management tool.

Requirements:

• Technical or technological degree in systems, telecommunications, networks, or related areas.
• 2 years of experience providing Level 1 and Level 2 support.
• Proficiency in Office 365 tools.
• Knowledge of CCTV systems.
• Strong internal customer service skills.
• Experience with structured cabling and fiber optics.

Vacancy Conditions:

• Location: Mall Viva Palmas, Envigado.
• Salary: To be discussed.
• Benefits: Transportation and meal allowance.
• Work Schedule: Monday – Friday, 7:00 AM – 4:30 PM.
• Contract Type: Project-based contract.